Privacy Policy

We respect your privacy

All of the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.

Your personal data

As a policy, we do not ask for any more information from you that is necessary for us to provide our products through this website, over the telephone or face to face.
We need to collect certain information to enable us to manage orders, process payments and refunds. Only authorised personnel involved in order processing and account management have access to customer information.
We want to ensure that the personal data that we hold is accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.

The ways in which we gather personal information

1) When you register, you provide:

Personal details including your name, postal address & email address. (Essential to enable us to contact you with order updates, and to post your order out). We do not share this information with anyone although it is transferred to Paypal or Stripe for payment processing.

Your username and password. We are not able to see the password that you have chosen because they are encrypted, but we are able to reset it for you if you forget, or have difficulty logging into your account.

2) When shopping or browsing our website:

Information regarding your purchases (what, when & how). Traceability of foodstuffs is a legal requirement that in the event of a problem, we need to be able to trace who has purchased a specific product.
The IP address and browser type of your PC, Tablet or mobile phone etc. This is for security purposes only, and allows us to block suspicious or malicious IP addresses that may harm our system, and to detect / prevent fraud.

Online payment gateways

We use Paypal and Stripe as our online payment processors, and as such we do not handle any payment details ourselves and have no visibility of any card numbers. All card payment transactions take place on the PayPal secure site, or in secure embedded fields linked to, and controlled by Stripe – we only have visibility of the amount paid, or if the transaction was successful/unsuccessful.

Your rights

You have the right to see the personal data that we may hold about you.
If you would like a copy of the information held, please contact us:

Via post: Golden Sheep Coffee, Unit 18 Workshop 4, Bridgend Works, Stonehouse, Glos GL10 2BA
Via email: sales@goldensheepcoffee.co.uk